KITCHEN FURNITURE ON-LINE
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Terms and conditions
Terms and conditions
I. Parties of the transaction
1. The owner of the e-store www.meblekuchenne-on-line.pl is registered partnership “BIK” Bogdał i Kotwica with head quarters in Kielce, ul. Ściegiennego 270 b,
tel. + 48 41 362 13 82;
fax + 48 41 348 90 06;
e-mail: office@bik-meble.pl;
VAT No. 657-03-85-715;
REGON: 29012414;
KRS No. (Court registration number): 0000005887;
hereinafter referred to as the “Seller”
tel. + 48 41 362 13 82;
fax + 48 41 348 90 06;
e-mail: office@bik-meble.pl;
VAT No. 657-03-85-715;
REGON: 29012414;
KRS No. (Court registration number): 0000005887;
hereinafter referred to as the “Seller”
2. The Party that makes any purchase in the e-store www.meblekuchenne-on-line shall be a person over 18 years old or a registered company. The purchasing party is hereinafter referred to as the „Buyer”.
II. Product.
1. Products that are sold in the e-store is kitchen furniture, bathroom furniture, appliances, and kitchens accessories.
2. Given prices are net prices in EUR. Net prices can only be used in case of purchase by a foreign registered company. Private individuals shall pay according to gross prices that include 22% VAT.
3. All goods are brand new produced and have a producer’s guarantee.
4. Every product that is sent to the “Buyer” is accompanied by:
a) guarantee,
b) instruction of furniture usage,
c) assembly instruction,
d) purchase invoice.
III. Order.
1. Due to make a purchase in the e-store, the "Buyer" should select articles and then click “shopping cart” to approve list of chosen articles then fill-in theirs address data and send the order. Within 3 working days a proforma-invoice will be sent to e-mail address given by the "Buyer". On proforma-invoice, apart from ordered articles, shall be calculated transportation cost to address given by the "Buyer".
If in the "Buyer" order is found any mistake e.g. not fitting accessories to given cabinets, then the "Seller" shall send suitable information to given e-mail address by the 'Buyer". In this case, time of sending proforma-invoice might be longer owing to explaining unclear parts of the order.
If in the "Buyer" order is found any mistake e.g. not fitting accessories to given cabinets, then the "Seller" shall send suitable information to given e-mail address by the 'Buyer". In this case, time of sending proforma-invoice might be longer owing to explaining unclear parts of the order.
2. The order shall be put into production after paying for the articles according to proforma-invoice to the following bank account:
BIK sp. j. Bogdał i Kotwica
ul. Ściegiennego 270B
25-116 Kielce
Raiffeisen Bank Polska S.A
BIK sp. j. Bogdał i Kotwica
ul. Ściegiennego 270B
25-116 Kielce
Raiffeisen Bank Polska S.A
Bank account (IBAN): PL 91 1750 1110 0000 0000 0126 7922
SWIFT CODE: RCBWPLPW
3. In case of any obstacles with putting into production the "Buyer’s" order, the "Buyer" will be informed about this by e-mail. In such situation, there are following possibilities:
a) delivery of partial order
b) lengthening delivery time due to sending complete order
c) canceling the order
a) delivery of partial order
b) lengthening delivery time due to sending complete order
c) canceling the order
4. In case of not receiving by the "Seller", within 14 days, due payment according to proforma-invoice, the order is cancelled.
IV. Delivery time.
The order is delivered within 28 working days since receiving the payment by the Seller. The "Buyer" after logging-in is able to check the status of their order as it is visible on their account. There is a possibility of ordering the articles for later delivery date e.g. adjusted to the date of finishing redecoration in the "Buyer" house.
V. Transportation.
Delivered cabinets are assembled, not flat-packed. The exception is a corner cabinet that due to its measurements must be assembled on place. The furniture is delivered on wooden palette that should not be thrown away in case of the goods return. The furniture is protected with bubble foil and polyurethane corners. When receiving the goods, the "Buyer" shall check if the wrapping is not damaged. This is very important in case of any mechanical damage. The claim regarding mechanical faults is only valid when the "Buyer" fulfills following points:
a) the "Buyer" notices damaged wrapping,
b) in the presence of courier complain report will be made,
c) the "Buyer" will not accept the package.
As the furniture not only take up space but also weight a lot, therfore the "Buyer" will be informed earlier about coming delivery in order to prepare themselves for unloading. The furniture is delivered by a courier under given address and left on pallets in front of the building. The courier does not carry the furniture in unless otherwise agreed with a transport comapny.
VI. Collection of the goods.
When delivery is made through a courier then during collection of the articles the "Buyer" must check if the wrapping is not damaged and if the number of packages is in accordance with shipping document. If the wrapping is damaged or the number of packages is not correct then the "Buyer" should not collect any of the articles. Courier should make the complaint report in the presence of the "Buyer". The "Buyer" is obliged to inform the "Seller" about such situation. The "Seller" will take necessary actions to solve the situation.
VII. Returns.
According to Act of Law dated 2nd March 2000 on protection of customers’ rights and responsibility for the damage caused by dangerous product, the "Buyer" is entitled to resign from the purchased articles without giving their reasons. The resignation is made through proper statement and delivering mentioned statement to the "Seller" within 10 days since delivering the articles to the "Buyer".
The return of articles is accepted only if the articles are not damaged, wet, were not assembled or/and used and the articles are returned in the "Seller’''s original wrapping.
In order to make a return, immediately after making such decision, the "Seller" should be informed about it by receiving a proper statement from the "Buyer" by fax or e-mail and the “Buyer” should await contact from the "Seller" to agree on the return details.
After receiving articles by the "Seller", the "Seller" issues a correction invoice, and within 7 days since receiving signed corrected invoice, the payment will be transferred to the "Buyer’s" bank account. In case of buying articles on hire purchase, payment transferred to the "Buyer’s" bank account will include bank costs that are borne by the Buyer.
THE "SELLER" DOES NOT ACCEPT ANY PACKAGES THAT ARE SENT ON HIS EXPENSE.
The return of articles is accepted only if the articles are not damaged, wet, were not assembled or/and used and the articles are returned in the "Seller’''s original wrapping.
In order to make a return, immediately after making such decision, the "Seller" should be informed about it by receiving a proper statement from the "Buyer" by fax or e-mail and the “Buyer” should await contact from the "Seller" to agree on the return details.
After receiving articles by the "Seller", the "Seller" issues a correction invoice, and within 7 days since receiving signed corrected invoice, the payment will be transferred to the "Buyer’s" bank account. In case of buying articles on hire purchase, payment transferred to the "Buyer’s" bank account will include bank costs that are borne by the Buyer.
THE "SELLER" DOES NOT ACCEPT ANY PACKAGES THAT ARE SENT ON HIS EXPENSE.
VIII. Complaints.
The "Seller" accepts complaints regarding the furniture of his production. Appliances have got their producers’ guarantee and all complaints should be reported to service points listed in guarantee.
Complaints regarding the furniture should be made in writing with detailed description of the fault. In order to efficiently deal with the complaint we ask for sending pictures of the fault. Complaints should be sent by fax or e-mail to the "Seller” (fax number and e-mail address are written in point 1 of this Regulations). Complaints will be handled in accordance to conditions listed in the guarantee.
Complaints regarding the furniture should be made in writing with detailed description of the fault. In order to efficiently deal with the complaint we ask for sending pictures of the fault. Complaints should be sent by fax or e-mail to the "Seller” (fax number and e-mail address are written in point 1 of this Regulations). Complaints will be handled in accordance to conditions listed in the guarantee.
Transportation cost is calculated individually after consultation with the client.